Store Policy
Customer Care
Flower Bud Creations' vision is to bring joy and learning to our customers through our products. We strive to make your experience ordering and receiving products as smooth and effortless as possible. We are committed to providing excellent customer service and quality products to our customers. Flower Bud Creations will respond to any questions or inquiries within 1-3 business days through flowerbudcreations@gmail.com or official social media channels .
Privacy & Safety
Updated August 30, 2023
Flower Bud Creations respects your privacy and is committed to informing you about how we collect, use, and safeguard your information when you visit www.flowerbudcreations.com (the "Site").
Information we may collect on the Site includes:
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Personal Data such as your name, shipping address, email address, telephone number, and demographic information, such as your age, gender, etc. that you voluntarily give to us when registering or ordering with the Site. You are under no obligation to provide us with personal information of any kind.
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Derivative Data such as your IP address, browser type, access times, and other information our servers automatically collect when accessing the Site.
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Financial Data such as information related to your payment method that we may collect when you purchase, order, or request information about our services from the Site. All financial information is stored by Wix payment processors [WixPayments, Stripe, PayPal, Square, Klarna, Affirm, etc.]. You are encouraged to review their privacy policies and contact them directly for responses to any questions.
Use of your information may include:
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Informing customers of promotions.
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Assist law enforcement and respond to subpoena.
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Compile anonymous statistical data and analysis for use internally or with third parties.
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Create and manage your account.
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Email you regarding your account or order.
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Process payments and refunds.
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Resolve disputes and troubleshoot problems.
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Respond to product and customer service requests.
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Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
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Notify you of updates to the Site.
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Offer new products, services, and/or recommendations.
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Perform other business activities as needed.
Disclosure of your information may include:
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By law or to protect rights if the release of information may be necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others as permitted or required by any applicable law, rule, or regulation.
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The possibility of sharing information with third parties that perform services on our behalf including payment processing, data analysis, email delivery, and hosting services.
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Online postings when you post comments, contributions, or other content to the Site as your posts may be viewed by all users and may be publicly distributed outside of the Site in perpetuity.
Security of your information includes:
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Reasonable steps to secure the personal information you provide to us, but please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, complete security cannot be guaranteed if you provide personal information.
Emails and Communication correspondence includes:
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Your right to opt-out of correspondence, emails, or other communications from us by noting your preferences at the time of registering your account with the Site, updating your preferences in account settings, or contacting us directly.
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If you no longer wish to receive correspondence, emails, or communications from third parties, you are responsible for contacting the third party directly.
Refunds & Cancellations
REFUNDS
If a product arrives damaged or flawed as a result of manufacturing error, please reach out with photo evidence of the item's condition to receive a reshipment or full refund. Any claims must be submitted within 60 days of receipt of the item(s).
Flower Bud Creations is not responsible for items damaged or lost during shipping. Should this occur, please contact USPS and create a claim for loss or damage. Keep in mind evidence is required. Read through the USPS claim filing policy to ensure the claim is submitted correctly with all other required supporting documentation. Contact USPS at the information below to file a claim:
Online: www.usps.com/help/claims.htm
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to your address.
CANCELLATIONS
If an order has not yet been packaged and the shipping label has not been printed, it can be cancelled without issue. If the order has already been packaged and shipped, the order cannot be canceled or modified. Please reach out to Flower Bud Creations with any concerns with your order number.
Payment Methods
We at Flower Bud Creations accept the following as payment for our products:
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Credit / Debit Card
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PayPal
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Apple Pay
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AfterPay
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Any Wix-accepted payments